Frequently Asked Questions

About Beaches

  • All meals, anytime snacks and fine dining
  • Scuba diving (if certified)*
  • Golf in Jamaica
  • Sailing, water skiing, snorkeling & more
  • Land sports
  • Luxurious accommodations
  • Wi-Fi at in all public areas and all room categories.
  • Kids Camp with Certified nannies
  • Basic Wedding Package
  • Airport transfers
  • Premium Spirits
  • Exchange privileges
  • Beautiful Beginnings Weddingmoon®
  • All tips, gratuities and hotel taxes

* Certification card and dive log required.

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Check-in is at 3:00PM. If you arrive prior to check-in, our helpful staff will safely secure your luggage and inform you when your room is ready. While waiting, you can freely enjoy the property's amenities, as your all-inclusive vacation has already begun! Check-out is at 11:00AM, so if your flight departs later, you can easily secure your luggage with us and still enjoy the amenities, like grabbing a bite to eat or sitting by the sea while you wait.

  • Spa Treatments
  • Optional Tours
  • Golf Caddies (mandatory for golfers)
  • Medical Assistance*
  • Gift Shop Items
  • Phone Calls
  • Scuba Certification or Refresher Courses

* Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary.

Day passes are available for the following rates.

DAY PASS $180.00 $55.00
EVENING PASS $180.00 $55.00
FULL DAY PASS $340.00 $55.00
DAY PASS $180.00 $55.00
EVENING PASS $180.00 $55.00
FULL DAY PASS $340.00 $55.00
DAY PASS $370.00 $180.00
EVENING PASS $370.00 $180.00
FULL DAY PASS $700.00 $180.00

*All rates are in US dollars and are per person. All rates are subject to change without notice and blackout dates apply.

DAY PASS 10:00AM - 6:00PM
EVENING PASS   6:00PM - 2:00AM
FULL DAY PASS 10:00AM - 2:00AM

Purchase our comprehensive travel protection plan for only $124 per adult and $104 per child (from January 3 – December 20) or for $134 per adult and $114 per child (from December 21 – January 2). If you are purchasing air with us, our travel protection plan is only $105 per person (from January 1 – December 31). This Plan Cost includes the plan premium and a fee for non-insurance assistance services. Please see important disclosure. You may obtain information on plan fees by emailing [email protected].

This highly recommended plan protects against cancellation penalties if the trip is canceled for any reason prior to departure. Plus, it also covers trip interruption, baggage, medical expenses and other problems that may occur after departure. Trip insurance is offered by a third party but can be purchased online on the last step of the booking engine. Price will be added to the total vacation price.

The travel protection plan payment is required in full and once paid, the plan is non-refundable. The coverage amount applies to all guests traveling.

Change For Any Reason: Cancel resort stay and use travel certificate for later travel.
Cancel For Covered Reason: 100% refund on your flights and on unused portion of your resort stay.
You Also Get Protection For: 100% refund on tours, $50,000 Emergency Evacuation, $25,000 Medical Protection, and $2,500 Baggage Protection.

The presence of a bar at the very top of the Beaches site indicates that you have been referred to Beaches by a recognized travel partner (co–branded). If for ANY reason you'd like to remove it, simply click on the link below:

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5–Star Global Gourmet Dining

Beaches specializes in specialty restaurants and you never have to pay extra to enjoy our world of flavors. Each venue offers a unique ambiance and everything you order is always included and unlimited. Even tipping is not allowed. At other resorts the hidden extra charges can really add up. But at Beaches, your wallet gets a vacation too.

Never at Beaches. You're on vacation and shouldn't have to adhere to a schedule. Unlike cruise lines, there are no pre-set dining times or tables with strangers that you are forced to sit with every night. At Beaches, you can choose from up to 19 gourmet restaurants per resort and choose to dine at a romantic table just for two or a large table that accommodates your entire family. So dine whenever, wherever, and enjoy whatever your palate desires.

No. At Beaches Resorts, all drinks are included and unlimited—from premium spirits to top-rated Robert Mondavi Twin Oaks wines. You may pay more for premium brands at other resorts or they may be included only during set times, but not at Beaches. All alcoholic beverages are always on the house and available 24/7. If you're in a top-tier room category, we even include fully stocked in-room bars, replenished daily. Because we wanted to make your vacation as romantic and relaxing as possible, only couples may stay at Sandals. But we open our arms to welcome singles, friends, and families to our fabulous Beaches Resorts.

Resort Casual:
Shorts or jeans, t–shirts or polo shirts. Swimwear must be covered. Shirts and footwear required.

Resort Evening:
Dress pants or jeans for men, long or short sleeve dress shirts (with or without collar). Dress shoes or sandals. No shorts, t–shirts, sleeveless shirts, sneakers, flip flops or slippers. No hats nor caps.

Once your booking has been completed, send an email to [email protected] with your booking number in the subject line. A representative will assist you, provide you with alternative menus and liaise with the resort on your behalf. Arrangements can be made for you to speak with the Head Chef upon arrival.

Reservations for dining (most restaurants don't require reservations) can only be made once you arrive at the resort. However, reservations for many extras (such as spa treatments, private candlelight dinners, scuba courses, tours, etc.) can be be made online. Please visit our Online Event Scheduler for details.hairdryers are provided in every room, so you may leave that out of your packing list.

Resort Information

We accept requests for adjoining rooms and will always do our best to accommodate you and your friends. However we cannot guarantee that adjoining rooms will be available. Requests can be made on the comments section at the end of the online booking process.

We recommend that you bring enough diapers to last the entire vacation. However, should you run out, diapers are available for sale at the resort's giftshop for an additional cost.

We highly recommend that you bring enough formula to last the entire vacation. However, should you run out, our giftshops stock a few varieties of baby formula which are available for purchase.

Strollers rentals are available at all our resorts. Please contact the Kids Club at the resort for details.

Pirates island height requirement: 42 inches (about 1 meter) tall for all children using water slides.

Our Kids Club provides certified nannies free of charge during operation hours. We have facilities for kids of all ages, from infants to teens. If you need the services os a nannie after the camp closes, arrangement can be made at the resort for an additional hourly cost.

Yes, baby cribs can be placed in your room upon request. If you're booking online, just add it as a comment.

Yes. Tokens can be purchased at the Front Desk for use on washing machines.

There is a Registered Nurse on the premises at every Beaches resort with daily office hours. Her services are complimentary but there is a charge for medication and/or Doctor consultations should these be necessary.

Beaches strives to make your vacation a memorable experience no matter what the degree of your mobility disability. Our accommodating staff members are happy to assist you with any necessary information and do everything to help you achieve total relaxation while on your beach vacation. It is important to let your travel agent or Beaches reservations agent know what your specific mobility issue is and the special services that may be needed. Some of our resorts can accommodate those with mobility issues; however, due to the nature and geography of our resorts, there are instances where mobility accommodation may be limited depending on your specific need. We will note your special requirements and make every effort to accommodate them. Additionally, some of our resorts offer beach wheelchairs, ramps, and lifts for convenient access to the beach.

As the first resort company in the world to complete the rigorous International Board of Credentialing and Continuing Education Standards (IBCCES) training and Autism Certification, Beaches is proud to offer families with children with autism and other special needs specialized service, engaging activities and custom dining options so that all families may enjoy a memorable, award-winning vacation experience. For more information or to speak with one of our Special Services Representatives, please contact 844-360-9380 (US/Canada) or email [email protected].

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We accept most major credit cards VISA®, MasterCard®, American Express® at the spas, gift shops, photo shops, and the front desk. We also accept cash and Traveler’s checks at the front desk, as well as cash at the gift shops. Upon check in, all guests will be asked to tender a credit card to activate their room folio. The purchase of optional services from resort outlets, including the Aqua Center, Island Routes Tour Desk, etc., will be done by signing all charges to the guest's room folio. Purchases at Duty Free Jewelry Stores, which are not operated by the resort, are by credit card or cash.

If you are planning to travel off property for shopping and such, we recommend bringing some cash along as some vendors do not accept credit cards or traveler’s checks. There are exchange bureaus at every Beaches Resort. All of the islands accept US dollars, but please note that you may receive change in the local currency. Additionally, you may want to carry small bills to tip luggage attendants at the airport and airport transfer drivers outside of the resort.

Yes, beach towels are provided at no cost by the resort.

Travel Information


Visas are not required from U.S. citizens by any of the countries where our resorts are located. However, a valid U.S. passport is required.

For assistance with getting a new passport, or renewing, check out our Passport Information page.

For citizens of other countries, please contact the airline you are traveling for information on entry / visa requirements.

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Since all our resorts have water filtration plants on property, drinking the water in your room is perfectly safe. Bottled water is included in most rooms categories.

110 volts, 50 cycles in Jamaica; 110 volts, 60 cycles in Antigua; 220 volts, 50 cycles in St. Lucia; and 120 volts, 60 cycles in the Bahamas. But don't worry - we provide 110 volts outlets in every room so plugging your electrical items will not be a problem. Please note that hairdryers are provided in every room, so you may leave that out of your packing list.

Your all-inclusive package includes roundtrip airport transfers and arrangements are made by Beaches - no action on your part is required. Immediately outside of customs at the airport, you will find a Beaches or Sandals Desk. A representative will lead you to an air-conditioned shuttle bus that will take you to the resort. Please note that transfers are to/from Sangster International Airport (Montego Bay) or Norman Manley International Airport (Kingston) in Jamaica and from Providenciales International Airport in Turks and Caicos.

To ensure your resort transfer is available at the time of your arrival, please provide your flight information by completing the online check-in form at

Pets are not allowed at any of the resorts.

Car seats are not required to travel to the resorts but they can be requested and one will be provided if available. Once your booking has been completed, send an email to [email protected] with your booking number in the subject line. A representative will assist you.

All resorts require guest to complete and sign registration card at check-in, and provide a credit card imprint or cash deposit for incidental charges.

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