Following Hurricane Melissa’s landfall in Jamaica yesterday, we are grateful to share that all guests and team members staying at our resorts are safe. The safety and well-being of our guests and team members remain our highest priority.
Today, we continue to connect with team members across Jamaica and have begun comprehensive assessments of all resorts. We remain committed to keeping our guests, partners, and stakeholders informed and will provide updates as more information becomes available.
We extend our heartfelt gratitude to the guests who joined our teams in careful preparation and followed every protocol in Jamaica. Your cooperation, compassion, and sense of community lifted spirits and brought comfort during a challenging time. We also express deep appreciation to our team members across Jamaica for their extraordinary commitment and care as they balanced their responsibilities to guests while their own families and communities were affected by the storm. And to those who shared well-wishes from around the world—from past guests, travel advisors, partners, and friends—your encouragement and support mean more than words can express.
We understand that many valued guests have had their travel plans disrupted by Hurricane Melissa, and we are committed to providing all possible support. Our customer service team is reviewing upcoming travel arrangements and offering flexible options to help guests who may need to reschedule their vacation plans.
Please note that we are experiencing higher than normal call volumes resulting in extended wait times. We are currently prioritizing immediate travel needs. If you have an upcoming reservation to one of our Jamaica resorts but are not scheduled to travel within the next 30 days, we ask that you please call us back after three days from now. Thank you in advance for your patience.
SUPPORT THE SANDALS FOUNDATION’S HURRICANE RELIEF MISSION
As Jamaica begins its recovery from Hurricane Melissa’s impacts, we stand ready to extend unwavering support. The Sandals Foundation has initiated proactive relief efforts across the island. Those who wish to contribute may visit www.sandalsfoundation.org to join the mission.
We are committed to providing you with the latest updates as new information becomes available, and this page will be updated as further developments occur.