QUESTIONS, COMMENTS, FEEDBACK
Please be as specific as possible when contacting us. This way we can respond to your inquiries with accurate answers in an expedient manner. Also, the optional phone fields will only be used to assist you with the issue just submitted. We will never contact you by phone unless you request us to do so..
What's Included?
All meals, anytime snacks and fine dining
Scuba diving
Golf in Jamaica and St. Lucia
Sailing, water skiing, snorkeling & more
Land sports
Tips & gratuities
Luxurious accommodations
Hotel Taxes
Airport transfers
Exchange privileges
Basic Wedding Package
What's NOT Included?
Spa Treatments
Optional Tours
Golf Caddies (mandatory for golfers)
Medical Assistance**
Gift Shop Items
Transportation*
Phone Calls
Airport taxes may not be included
* Airport transfers are included.
** Our resident nurse's services are complimentary but there is a charge for medication and doctor's consultations should those be necessary.
Plan Coverage & Policy
*No Worry Guarantee available for Trip Mate Travel Protection policies purchased after May 1, 2009. Trip Mate Travel Protection Plan must be purchased within 7 days of initial deposit/payment on your vacation and cost per adult is $99 and cost per child is $79 ($109 and $89 respectively for arrivals 12/19-12/31/09 and 12/18-12/31/10).** Airfare claims will be processed under separate rules/restriction as specified in the Trip Mate Travel Protection Plan. Certain restrictions apply to the No Worry Guarantee. Please review the "other covered events" section of the Travel Protection Plan policy for full details:
What is the dress code for the restaurants at night?
Resort Casual
Dress shorts or jeans are permitted
Swim weare must be dry and covered
No bare feet
Resort Evening
Dress pants for gentlemen
Shirts with sleeves and collar.
Dress shoes
On most nights you will need to dress casually elegant or elegant. This all depends on the restaurants you wish to dine in. Many couples change into more comfortable clothing after dinner. None of our restaurants require a jacket to be worn.
Visas are not required from U.S. citizens by any of the countries where our resorts are located. However, effective December 31, 2006 all U.S. citizens traveling returning from the Caribbean must have a valid U.S. passport in order to re-enter the U.S.. For citizens of other countries, please contact the airline you are traveling for information on entry / visa requirements.
Do I need to bring and electrical adapter?
110 volts, 50 cycles in Jamaica and Turks & Caicos. But don't worry about bringing your hair dryers; they're already provided in every room.
Can I make reservations for dining or onsite activities before I travel?
Reservations for dining (most restaurants don't require reservations), golf, scuba, watersports, tennis, etc. can only be made once you arrive at the resort.
How do I remove the bar with the travel agent name on top my browser?
The presence of a bar at the very top of the Sandals site indicates that you have been referred to Sandals by a recognized travel partner (co-branded). If for ANY reason you'd like to remove it, simply click on the link below:
The E-mail Correspondence Department's hours are 9:00am to 5:00pm Eastern Standard time on weekdays and is closed on Saturdays, Sundays and all U.S. National Holidays. If you require further immediate assistance, please call:
1-888-SANDALS or 1-888-BEACHES
Our Reservations Department's hours are 9:00 AM to 11:00 PM Monday through Friday and 10:00 AM to 7:00 PM Saturdays and Sundays.
We look forward to assisting you. Please allow 3 BUSINESS days for a response to be posted.
